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Smart Daddy

Customer Service Policy

At Smart Daddy, we are committed to providing our customers with exceptional service and support. Your satisfaction is our top priority. Below is our Customer Service policy detailing how we assist you with inquiries, concerns, and product-related issues.

1. Contact Us

If you have any questions or require assistance, please do not hesitate to reach out to our Customer Service team. You can contact us through the following channels:

2. Response Time

We strive to respond to all inquiries within 1 hour. During peak times or holidays, response times may vary, but we appreciate your patience and understanding.

3. Order Inquiries

For inquiries related to your orders, such as order status, shipping information, or returns, please provide your order number and any relevant details to help us assist you quickly and effectively.

4. Returns and Exchanges

If you are not satisfied with your purchase, you may initiate a return or exchange within 7 Days of receiving your order. Please refer to our Return Policy for detailed information on eligibility, process, and conditions.

5. Technical Support

For assistance with our products, including troubleshooting or technical issues, please refer to our Product Support section on the website. If you still require assistance, feel free to contact our Customer Service team for support.

6. Feedback and Suggestions

We value your feedback! If you have any comments or suggestions on how we can improve our services, please let us know. Your insights help us enhance your shopping experience.

7. Privacy and Security

Your personal information is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.

8. Availability

Our Customer Service hours are as follows:

  • Monday to Friday: 10:00 A.M – 10:00 P.M
  • Saturday: 10:00 A.M – 10:00 P.M
  • Sunday: Closed

We look forward to assisting you and ensuring you have a great experience with Smart Daddy!