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Smart Daddy

Return Policy

At Smart Daddy, we strive to provide our customers with high-quality products and a satisfying shopping experience. However, if you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

Return Eligibility

You may return items within 7 days of receipt for a full refund or exchange, provided that the following conditions are met:

  1. Condition: The item must be unused, unopened, and in the same condition as you received it. It should be in its original packaging, with all tags, labels, and accessories included.
  2. Proof of Purchase: A valid receipt or proof of purchase must be provided to initiate the return process.
  3. Non-Returnable Items: Certain items are not eligible for return, including:
    • Customized or personalized products
    • Digital products or applications that have been downloaded or activated
    • Items marked as final sale

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@smart-daddy.com or +92-308-8488727 within 7 days of receiving your item. Please provide your order number and the reason for your return.
  2. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and further instructions on how to proceed with your return.
  3. Shipping the Return: Pack the item securely in its original packaging, and include a copy of the receipt or proof of purchase. Clearly write the Return Authorization Number on the package. You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

  • Refund Processing Time: Please allow 3-5 business days for the refund to appear in your account after it has been processed.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part or a defective item.

Exchanges

If you would like to exchange an item for a different size or color, please follow the same return process above and indicate your request for an exchange when contacting us. Once we receive the returned item, we will process your exchange based on availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with a prepaid return shipping label and arrange for a replacement or refund.

Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to contact us:

Thank you for choosing Smart Daddy. We appreciate your business and are committed to ensuring your satisfaction with our products.