Shipping Policy for Smart Daddy
At Smart Daddy, we aim to provide a seamless and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding the processing, handling, and delivery of orders placed through our ecommerce platform.
1. Order Processing Time
- Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. This excludes weekends and public holidays.
- Order Confirmation: You will receive an order confirmation email with your order details as soon as you complete the checkout process. Once your order is shipped, a shipping confirmation email with tracking information will be sent.
2. Shipping Methods and Costs
We offer multiple shipping options to suit your needs. Shipping costs will vary depending on your location, shipping method selected, and the total weight of your order.
- Standard Shipping: Delivery within 3 to 4 business days.
- Express Shipping: Delivery within 2 to 3 business days.
- Free Shipping: For orders exceeding 10000, we offer free standard shipping.
Note: Shipping rates and delivery times will be calculated at checkout based on your location.
3. Delivery Locations
We ship to the following regions:
- Domestic Shipping (within Pakistan): We deliver to all major cities and regions, including but not limited to Lahore, Karachi, Islamabad, and Peshawar.
- International Shipping: We currently offer international shipping to select countries. Please note that delivery times may vary depending on the destination country.
If your country is not listed, please contact us at [Insert Email] to inquire about shipping options.
4. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the delivery status of your order through the courier’s website.
- Tracking Details: If you encounter any issues with your tracking number, feel free to contact our support team at support@smart-daddy.com for assistance.
5. Delivery Timeframes
- Standard Delivery: Orders are typically delivered within 3 to 4 business days from the date of dispatch.
- Express Delivery: Orders are delivered within 2 to 3 business days from the date of dispatch.
Please note that delivery times may be affected by factors such as shipping carrier delays, weather conditions, or other unforeseen circumstances. We are not responsible for shipping delays once the package has been handed over to the carrier.
6. Customs, Duties, and Taxes (for International Orders)
For international orders, customs duties, taxes, and import fees may be applicable depending on the destination country. These charges are not included in the product price or shipping costs and are the responsibility of the customer.
- Customs Delays: International shipments may be delayed due to customs clearance procedures. We are not responsible for any customs-related delays.
- Duties and Taxes: You may be required to pay duties and taxes upon receiving your order. We recommend contacting your local customs office for more information about potential charges.
7. Order Changes and Cancellations
- Changing Your Order: If you need to modify your order (e.g., shipping address or product details), please contact us immediately at [Insert Email or Phone]. We will do our best to accommodate changes before the order is shipped.
- Order Cancellations: Orders can be canceled before they are shipped. Once an order is dispatched, cancellations are no longer possible. In such cases, please refer to our Return & Refund Policy for further instructions.
8. Undelivered Packages
If a package is returned to us due to an incorrect or incomplete shipping address, failed delivery attempts, or refusal to accept the delivery, you will be responsible for any reshipping fees. Please ensure your shipping information is accurate at checkout to avoid delivery issues.
9. Damaged or Missing Items
At Smart Daddy, we take great care in packaging and shipping your orders. However, if your package arrives damaged or items are missing, please contact us immediately at [Insert Email] with your order number and photos of the damaged package or items. We will investigate and take appropriate action, which may include issuing a replacement or refund.
10. Contact Us
If you have any questions or concerns regarding your order or our Shipping Policy, please reach out to us at:
Smart Daddy
Phone: +92-308-8488727