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Smart Daddy

Payment Policy for Smart Daddy

At Smart Daddy, we are committed to providing a secure, seamless, and convenient shopping experience for our customers. This Payment Policy outlines the payment methods we accept, our billing procedures, and guidelines for handling disputes or issues related to payments.

1. Accepted Payment Methods

We offer a variety of secure payment options for your convenience:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
  • Bank Transfers: For large or corporate orders, we offer the option to make payments via bank transfer. Please contact us for further instructions.
  • Digital Wallets: We accept digital wallets such as JazzCash, EasyPaisa, PayPal, Apple Pay, and Google Pay for quick and secure payments.
  • Cash on Delivery (COD): Available for select regions within Pakistan. You can pay with cash when the item is delivered to your doorstep.

Note: Payment options may vary depending on your location.

2. Currency and Exchange Rates

All payments made on Smart Daddy are processed in Pakistani Rupees (PKR) or US Dollars (USD)]. If you are making an international payment, your payment provider may charge currency conversion fees or apply exchange rates at their discretion.

Please consult with your bank or payment provider for details on currency conversion charges and rates.

3. Payment Security

We take the security of your personal and payment information very seriously. Our website uses industry-standard encryption protocols (SSL) to ensure that your payment details are protected.

  • Secure Transactions: All online payments are processed through trusted third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) for safeguarding your payment details.
  • Fraud Protection: We have robust fraud detection systems in place to protect both our customers and our business. If any fraudulent activity is suspected, we reserve the right to hold or cancel an order and initiate an investigation.

4. Billing and Order Confirmation

Once your payment is successfully processed:

  • You will receive a payment confirmation email with a detailed invoice for your order.
  • An order confirmation email will also be sent, providing information about the status of your order, shipping details, and expected delivery times.

Please ensure that the billing information provided during checkout matches your payment method to avoid any issues with processing.

5. Taxes and Duties

For customers purchasing within Pakistan:

  • Sales Tax: All prices displayed on our website are inclusive of applicable sales taxes. You will not be charged additional taxes at checkout unless otherwise stated.

For international customers:

  • Customs Duties & Import Taxes: Please be aware that you may be responsible for any customs duties, taxes, or import fees that apply based on your country’s regulations. These charges are not included in the product price or shipping cost and must be paid by the recipient of the order.

We recommend contacting your local customs office for more information on potential duties or taxes before placing an order.

6. Payment Disputes and Chargebacks

In the event of a dispute or chargeback, we kindly ask that you first contact our customer service team to resolve the issue before initiating any claims with your payment provider.

  • Dispute Resolution: If you encounter any discrepancies with your payment, such as unauthorized charges or incorrect billing amounts, please contact us at +92-308-8488727 within 1 days of receiving your payment confirmation.
  • Chargebacks: We take chargeback claims seriously. Unjustified chargebacks may result in additional investigation or penalties, and future orders may be restricted.

7. Refunds and Cancellations

For information about refunds and cancellations, please refer to our Return & Refund Policy. Refunds, if applicable, will be processed back to the original method of payment used during checkout.

  • Refund Processing Time: Refunds typically take 10 business days to reflect on your account, depending on your payment provider’s policies.

8. Payment Issues

If you experience any issues while making a payment, please try the following:

  • Double-check your card details or payment information to ensure accuracy.
  • Ensure that your card or payment method has sufficient funds.
  • Contact your bank or payment provider to make sure there are no issues with your account.
  • Try an alternate payment method if one is available.

If the problem persists, contact our customer support team at [Insert Contact Email or Phone] for assistance.

9. Contact Us

If you have any questions or concerns regarding your payments or billing, please reach out to us:

Smart Daddy

Email: support@smart-daddy.com
Phone: +92-308-8488727